Refund and Returns Policy

At AloBuddy, we want you to be fully satisfied with your purchase of our eSIM services. If you are not satisfied with your purchase, please review our return policy below.


Eligibility for Returns

  • You may request a return within 15 days of purchase.
  • Important: The eSIM must not be installed or used. Once an eSIM is installed or activated, it cannot be returned or refunded.

How to Initiate a Return

To initiate a return, please contact us at:
Email: esim@alobuddy.com

In your email, please provide:
✅ Your order number
✅ The email address associated with the purchase
✅ The reason for the return request


Return Process

Once we receive your request, we will review it to ensure it meets our return policy requirements. If approved, we will process your return and issue a refund to your original payment method.


Additional Information

  • Refunds will be processed within 5-10 business days] of approval.
  • We reserve the right to refuse a return if the eSIM has been installed or used.
  • This policy applies only to eSIM purchases made through www.alobuddy.com.

Contact Us
If you have any questions about our return policy, please email us at esim@alobuddy.com.

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